Once your new contact details are available, for example landline phone number and postal address (if different from your residential rental property address), please email these details to us.


If you wish to make additional copies of keys please let us know so we can record the number of extra keys. It is important to note that at the conclusion of your tenancy we will need back all keys given to you at the start of your tenancy and any additional copies created during your tenancy period. If you change the locks during tenancy, you must provide us with a full new set of keys for property access – this is particularly important in case you lock yourself out, but is also required by law.


We will conduct a routine inspection of the property every 17 weeks. The main purpose is to reassure the owner that you are maintaining the property and also to check for any repairs that may need doing – in which case we will make a recommendation to the owner that they be done. To document our inspection we will take photos or we may even video the property and any repairs required. We respect your privacy and therefore it is our policy to not photograph or film tenant’s possessions. Inside the property

• That walls, light switches, doorways and doors are clean from marks and/or holes. • The carpets are clean and stain free. • The windows and screens are clean and intact. • The kitchen area clean and oven/stove top is free of burnt-on food and carbon staining. • Shower, bathroom, toilet and laundry are clean (including tiling). • All areas and rooms are fully accessible (not locked). • No noticeable new damage.


• The lawns are freshly cut/edged and maintained. • Gardens are tidy and presentable – weeds removed. • Rubbish and lawn/garden clippings removed. • No unregistered car bodies on the property. • Oil stains removed from carports, garages and driveways. • All outside areas, garages, store rooms etc are all accessible. • Swimming pool and/or spa are clean (if applicable).

If you have an approved pet/s

• Droppings have been removed. • Pet damage or rubbish has been repaired and cleaned up. Please note: Dogs must be restrained for the inspection.


Keys may be available, please check with our office. If you have misplaced your keys after hours, you may call a locksmith to assist you back into the property – this is at your cost.


If damage to the property has occurred – inflicted by yourself, your visitors or by natural causes you must let us know immediately, or on the next business day (if incident occurred on a weekend or public holiday).


Unless a pet is specifically noted on your tenancy agreement, you must get permission before you get one. Some landlords allow pets, some don’t. This can also vary if living in units or apartments where Owners Corporation rules are effective. If you have permission to keep a pet and your pet dies, it does not automatically mean you can replace it with another (e.g. If your cat dies you cannot get a dog without approval). If in doubt ask your property manager.

CONDITIONS OF TENANCY – who is responsible.


• The landlord must ensure that the premises are maintained in good repair, and • If the landlord owns or controls the common areas, take reasonable steps to ensure that the common areas are maintained in good repair.


• The tenant must ensure that care is taken to avoid damaging the rented premises. • The tenant must take reasonable care to avoid damaging the premises and any common areas. • The tenant who becomes aware of damage to the rented premises must give notice to the landlord of any damage to the premises as soon as practicable. Cleanliness of the premises • The landlord must ensure that the premises are in a reasonably clean condition on the day on which it is agreed that the tenant is to enter into occupation of the premises. • The tenant must keep the premises in a reasonably clean condition during the period of agreement.


• The tenant must not use or allow the premises to be used for any illegal purpose. • The tenant must not use or allow the premises to be used in such a manner as to cause a nuisance or cause an interference with the reasonable peace, comfort or privacy of any occupier of neighbouring premises.


• The landlord must take all reasonable steps to ensure that the tenant has quiet enjoyment of the premises.


Your Property Manager is the liaison between the landlord and the tenant. Sometimes a landlord will engage a property manager just to advertise a property for rent, carry out the open for inspections and to check references and recommend a tenant and that’s the end of the relationship – the tenant deals directly with the landlord from that point on. In other cases, the Property Manager has been given the job of managing the entire tenancy. However it’s important to realise that a Property Manager is just the “middle man” between the tenant and the landlord. When a tenant makes a request for repairs or maintenance, this request is passed on to the landlord, but the Property Manager has to wait for authorisation from the landlord to authorise any repairs apart from those that are designated by the legislation as “emergency repairs”. Sometimes this can be frustrating for a tenant wanting something fixed, but rest assured, your Property Manager is working had to get a resolution for you from the landlord.