You have inspected a rental property and it’s everything you want in a home. What’s the process to secure it? To start, you need to fill out an application form. A tenancy application form can be completed on our website or you can collect one from our Property Manger. Then you can fill it in and have it ready to complete and submit at the property inspection. As the information we require is essentially the same for each property, once you have filled out one application form you can photocopy it and fill in the property details when you find properties that you’d like to apply to rent.

At Arrow Real Estate we request that you must view the property first before submitting an application on a property.

It’s important to also have all the required supporting documents handy. It’s highly recommend that you have a copy of some of the documents listed below so that you can verify your identity by meeting your requirement for 100 points minimum including one form of Photo ID.

• Drivers License or Passport (Photo ID) = 40 Points
• Passport = 40 Points • Birth Certificate/Extract = 30 points • Proof of age card or other photo ID = 30 Points • Previous landlords reference = 20 points • Rental Ledger from other Agent = 20 Points • Bank statement/ Bank Card = 10 Points • Phone/Electricity/Gas Account = 10 Points • Medicare card = 10 Points • Concession / Pension card = 10 Points • Current payslip (proof of income) = 20 Points • Rates Notice (Proof of Ownership) = 20 Points • Motor Vehicle Registration = 10 Points

We’ll check your references and verify the information you have provided – and depending on how quickly people get back to us, this may take a few days. If there are multiple people applying for the same property we may make recommendations based on our reference checking, but the landlord will usually make the final decision on who they would prefer as a tenant for their property.


When we give you the good news that you’ve secured the property you want we’ll also implement plans to ensure that you understand your obligations as a tenant. We’ll take the time to discuss everything in detail with you. Your appointment time – we’ll allocate a specific time and date for your tenancy induction. This session will take about 30-40 minutes. As you can appreciate, we have lots of appointments during the day and so it’s really crucial that you are on time for your appointment – otherwise we may have to re-schedule you for either later in the day or another day. If you believe you will be late, even by just a few minutes, please call us to let us know.

Who needs to attend the appointment – all approved tenants on the lease need to be present for tenancy induction (any adult who has signed the lease). During your Tenancy Induction we will go through the following with you:

• Tenancy agreement – the specific details of your tenancy with us. • Payment of rent – how to pay your rent. • Zero tolerance late rent policy – rent must always be paid on time and we will explain our policy for rent payments. • Bond lodgement – you will sign the lodgement form that will accompany the lodgement of your Bond with our state bond authority. • Property Condition Report – we will explain the importance of this report, how you will need to sign off on the report and how you can request amendments or add information to this report. You have 3 business days to return to your property manager. • Repairs and emergency repair procedures. • Consumer Affair’s Tenancy Handbook will be issued to you. • Monies receipted – we will issue you with a receipt for your payment of any rent/bond, (unless we have previously given you a receipt.)

Please note: connection of gas, electricity, telephone and water are the responsibility of the

Please ask our property manager on how to pay your bond monies due.


Your bond will be lodged with our state bond authority and you can expect confirmation from them indicating your Bond lodgement number.


We will grant you possession of the property on your Tenancy Start Date (as per your signed tenancy agreement), as long as the following has occurred: • Rent – the agreed rent has been received by our agency. • Bond – your full bond payment has been received by our agency.

Important – keys won’t be issued early

It is important to note that for legal and security reasons we are unable to issue keys early, or grant you access to the property any earlier than the allocated tenancy start date.


Please ensure that you return your signed/amended copy of your property condition report to us within 3 business days of the tenancy start date. This is really important because if this is not returned then the original inspection information will be used for end of tenancy condition comparison, regardless of whether you agree to the original report or not.


It is crucial that you arrange your own tenant contents insurance as should your goods be damaged or destroyed by circumstances affecting the property (i.e. fire, storm damage, power outages etc) then your goods and possessions are not insured by the Landlord.


As a tenant or resident, you are responsible for paying the rent and must continue to pay it when it is due. You cannot stop paying rent, even if: • the landlord or owner refuses to do repairs • you are in the last month of your rental agreement • you have given notice that you intend to vacate • you have been given a notice to vacate. If you are paying the rent by electronic funds transfer (EFT), make sure you leave enough time (at least 24 hours) for the money to go into the nominated account; otherwise your rent may be late.